Join Our Team

The Role

The worker will be based in the Sutherland Shire.

The role is Part-time. It is paid at SCHADS award level 4.

The role will report directly to the Housing Manager of Project Youth. 

The main responsibilities:

• New tenant sign up and tenancy management
• Maintenance reporting and management of repairs
• Asset management
• Work alongside case workers to assist young people who require support to maintain their tenancy
• Build and maintain relationships with major stakeholders eg Government Departments, other NGOs and trades people
• Ensure best practice is follow at all times in line with Project Youth’s values and purpose

The Main Responsibilities

• To manage the provision of Y Housing properties in line with Residential Tenancy Act 2010 (NSW).

• To provide Property and Tenancy management functions for Y housing program including tenancy sign up, tenancy management, maintenance reporting, asset management and rent collection.

• Rental Management- ensuring rental payments are on time and up to date and taking prompt action to recover arrears. 

• Completing rental property inspections and taking action where appropriate.

• Managing leases, sign ups, renews and end of tenancy.

• To represent Project Youth at Residential Tenancy Tribunal Hearings and to make applications for various orders as required.

• Manage maintenance requests and delegate maintenance to appropriate contractors, ensuring tasks have been completed to Project Youths satisfaction.

• Answer general enquiries from tenants, prospective tenants and any other persons enquiring about Y Housing program.

• Provide information and correspondence to Y housing tenants as required and as is appropriate.

• Work closely with external stakeholders who provider Project Youth Y housing properties (e.g DCJ, private rental, SGCH etc.)

• Provide timely reports as requested by Y housing manager as required.

• Assist in the collation of data and documents for reporting.

• Manage Chintaro database and collate data in CIMS

The Person

The successful candidate will have:

• A relevant tertiary qualification in a relevant field
• Very organised and efficient work practices
• Enthusiastic, energetic and committed to supporting a not-for profit organisation
• Previous Tenancy and Property Management experience
• Ability to work effectively in a team as well as independently
• Experience working with young people
• Proven experience / understanding of working within a trauma informed practice model
• Excellent written and communication skills
• Experience using CIMS and Chintaro or similar tenancy management system
• Exemplary interpersonal skills, including effective listening, empathy, discretion, diplomacy and the ability to build and sustain relationships
• Strong relationship management and/or customer service experience and skills
• Demonstrated ability to meet deadlines, work under pressure and establish priorities
• High levels of attention to detail and strong administrative skills
• Strong Microsoft Office Skills (including Word, Excel and PowerPoint)
• Current drivers licence and access to a vehicle.

All Project Youth employees are required to undergo a National Criminal Record Check and a Working with Children Check by the relevant State and Territory Government(s) as a condition of employment.